Getting started
Install the app
Open Amendora from Apps in your Shopify admin. The defaults are ready straight away.
Set your rules
In Settings choose the time limit (15 minutes to 24 hours) and which changes customers may make: address, contact details, quantity, swapping a size or colour, removing items and cancelling.
Customers get a link
The order confirmation email and the thank-you page link to a secure change page on your own store domain, in your theme. No login is needed.
Changes update the same order
Amendora uses Shopify’s own order editing. The order number stays the same, and Shopify’s timeline records each change.
Differences are settled
Extra costs get a Shopify payment link. If the order costs less, a refund is created, which you review in one list or switch to automatic.
Questions
Do you take a commission?
No. Amendora has a flat monthly price and no fee per change. Free includes 20 changed orders in total. Starter is $29 a month (150 a month), Growth $79 (500 a month) and Pro $199 (unlimited). Yearly billing costs 10 months. Paid plans have a 14-day free trial and are billed through Shopify in USD.
What counts as a changed order?
One order changed by a customer, however many changes it gets. Your own edits in Shopify don’t count.
Can customers change an order that has shipped?
No. Fulfilled or partly fulfilled orders can’t be changed. While the change time runs, fulfillment is on hold, and the hold lifts by itself when the time is up.
What happens to the payment?
The customer sees the new total before confirming. If it costs more, they pay the difference with a secure Shopify payment link. If it costs less, a refund is created for you to approve, or automatically if you switch that on.
What if the free changed orders are used up?
Customers are asked to contact you instead until you pick a paid plan. On paid plans that happens until next month or until you choose a bigger plan. You get an email when the limit is reached.
Which languages does Amendora speak?
The customer page and emails speak English, German, French, Spanish, Italian and Dutch. You can edit the texts and the button colour in Settings.
Is the change link safe?
Yes. Each link is signed, only opens that one order and expires with your time limit.
Does it work with my theme?
Yes. The change page runs through Shopify’s app proxy on your own domain and uses your theme’s font.
Can’t find your answer?
Our team replies within one business day, Monday to Friday.