Getting started
Install the app
Install LooLon 3D Virtual Try-On from the Shopify App Store and open it from Apps in your Shopify admin.
Turn on the app embed
The app links straight to Online Store → Themes → Customize → App embeds. Switch on LooLon Try-on and save.
Let your frames process
Your eyewear is prepared automatically from its product photos – no 3D files needed. New products get a try-on by themselves.
Check the review list
Frames we are not fully sure about wait under Need review. Approve them, or upload a better photo when asked.
Style the button and window
Appearance lets you choose the button style, its position on phones and computers, and the colours of the try-on window.
Questions
Which photos work best?
A straight front view of the frame on a plain light background, without the arms showing. Clear and very light frames work best on a slightly darker background.
Why does a frame need a new photo?
If the front photo is angled, shows the arms, or the frame is hard to separate from the background, we ask for a better photo instead of showing a poor try-on.
A colour is missing from the try-on – why?
Each colour is prepared from its own variant photo. If a colour has no suitable photo yet, the window says so and shows another colour. Add a front photo to that variant and it appears by itself.
Is the shopper’s camera image stored?
No. The camera image is processed on the shopper’s device and never uploaded. We only count anonymous events such as opens and add-to-carts.
How do plans and billing work?
Plans are billed through Shopify, monthly or yearly. The Plans tab shows your current plan and the date it is paid until.
Can I hide the try-on for some products?
Yes. In the app open Products and switch the try-on off for any frame, or pause it for the whole store with the switch at the top.
Can’t find your answer?
Our team replies within one business day, Monday to Friday.